Refund Policy

Last updated: May 20, 2026

This Refund Policy applies to all credit purchases and analysis services provided by LayaVantage Systems Corp., a Colorado corporation doing business as FranVantage ("FranVantage," "we," "us," or "our"), through the FranVantage platform (the "Service").

1. Credit Usage

Credits that have been used to initiate document analysis are non-refundable. A credit is considered "used" when you confirm the upload and analysis of a Franchise Disclosure Document. Once analysis processing begins, the credit cannot be reversed or refunded.

2. Analysis Delivery

AI-generated analysis is delivered "as is." We do not issue refunds based on perceived inaccuracies, disagreements with analysis conclusions, or dissatisfaction with the depth or scope of AI-generated content. As stated in our AI Disclaimer, all analysis is generated by artificial intelligence and may contain errors or omissions. Issuing a refund does not constitute an admission of error or deficiency in the analysis provided.

3. Unused Credits

Unused credits are eligible for a full refund if requested within 30 days of the original purchase date. To request a refund for unused credits:

  • Email support@franvantage.com with your account email and the transaction details.
  • We will verify the credits are unused and process the refund to your original payment method.
  • Refunds are typically processed within 5–10 business days.

After 30 days from purchase, unused credits are non-refundable but remain available for use and do not expire.

4. Service Failures

If a technical failure on our end prevents your document from being processed — for example, an upload failure, a pipeline error that prevents analysis from completing, or a system outage during processing — we will restore the full credit to your account at no charge. Service failure credits are restored automatically when possible, or upon request to our support team.

5. Billing Errors and Duplicate Charges

If you are charged in error or experience a duplicate charge, we will issue a full refund within 30 days of notification. Please contact us at support@franvantage.com with:

  • Your account email address
  • The date(s) of the charge(s) in question
  • The amount(s) charged
  • Any relevant transaction IDs or Stripe receipts

6. How to Request a Refund

All refund requests should be submitted via email to support@franvantage.com. Please include:

  • Your account email address
  • A description of the reason for the refund request
  • The date of purchase and amount

We will acknowledge your request within 2 business days. Once a refund is approved, it is processed to your original payment method within 5–10 business days.

7. Contact

Questions about this Refund Policy? Contact us at support@franvantage.com.