Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern your use of the FranVantage platform and services ("Service") operated by LayaVantage Systems, Inc., doing business as FranVantage ("Company," "we," "our," or "us"). By accessing or using FranVantage, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Important Disclaimer

FranVantage is not a law firm and does not provide legal, financial, or investment advice. The analysis, summaries, findings, and other outputs generated by FranVantage are produced by artificial intelligence and are informational in nature only. They are not a substitute for professional legal, financial, or business counsel.

AI-generated analysis may contain errors, omissions, or inaccuracies. No guarantees are made regarding the accuracy, completeness, or reliability of any analysis. You are solely responsible for independently verifying any information before relying on it.

You should always consult a qualified franchise attorney and financial advisor before making any franchise investment decision.

2. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years old to use FranVantage. You agree to provide accurate and current information when creating an account. You must notify us immediately of any unauthorized use of your account.

4. Document Ownership

You retain full ownership of any documents you upload to FranVantage. We claim no ownership rights over your uploaded Franchise Disclosure Documents or any other materials you provide.

5. License to Process

By uploading a document to FranVantage, you grant us a limited, non-exclusive, non-transferable license to process, analyze, store, and transmit that document solely for the purpose of providing the Service to you. This includes transmitting document content to our third-party AI service providers for processing and analysis. This license terminates when you delete your document or your account.

You represent and warrant that you have the legal right to upload and authorize the processing of any document you submit, and that doing so does not violate any law, regulation, or third-party rights.

6. Acceptable Use

You agree not to:

  • Upload documents containing illegal content or content that violates the rights of others
  • Use the Service for any unlawful purpose
  • Attempt to reverse engineer, decompile, or extract the source code of the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Use automated tools to scrape, crawl, or extract data from the Service without our prior written permission
  • Resell, redistribute, or sublicense access to the Service without our prior written consent
  • Upload documents that you do not have the legal right to analyze
  • Misrepresent FranVantage analysis as professional legal or financial advice

7. Pricing and Payment

Pricing for FranVantage services is displayed on our website and may change at any time upon reasonable notice. If you purchased access at a previously displayed price, that pricing will be honored for the specific purchase made. All payments are processed securely through our third-party payment processor. You agree to pay all fees associated with your use of the Service.

Refund Policy: If the Service fails to process your document due to a technical issue on our end, we will provide a full refund or credit at our discretion. Because analysis is performed by AI and results are delivered immediately upon processing, refunds are not available based on dissatisfaction with analysis quality or content. All sales are final unless otherwise required by applicable law.

8. Intellectual Property

The FranVantage platform, including its design, code, algorithms, analytical frameworks, and content (excluding user-uploaded documents), is our intellectual property or the intellectual property of our licensors. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(A) IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(B) IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

(C) YOU ACKNOWLEDGE THAT THE FEES CHARGED BY THE COMPANY REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS AND THAT THE COMPANY WOULD NOT ENTER INTO THESE TERMS WITHOUT THESE LIMITATIONS OF LIABILITY.

FranVantage is not liable for any decisions you make based on the analysis provided by the Service. The Service is an informational tool and not a substitute for professional legal, financial, or business advice. Any franchise investment decision should be made with the guidance of qualified professionals.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third-party rights; or (e) any document you upload to the Service.

11. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and shall take place in Wilmington, Delaware, or at another mutually agreed location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@franvantage.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of the arbitration provision.

12. Termination

We may suspend or terminate your account at our discretion if we reasonably believe you have violated these Terms or if your use of the Service poses a risk to our platform, other users, or third parties. We will make reasonable efforts to notify you of termination, except where prohibited by law or where immediate termination is necessary to protect the Service.

You may terminate your account at any time by contacting us at legal@franvantage.com. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy, unless retention is required by law.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes when possible. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or infrastructure outages, third-party service provider failures, cyberattacks, pandemics, labor disputes, or power failures.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page, updating the "Last updated" date, and where practicable, sending notice to the email address associated with your account. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Service, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written, oral, or implied.

19. Contact Us

If you have questions about these Terms, contact us at legal@franvantage.com.